Cancellations | No Shows:

CANCELLATIONS: 

  • Reformer/Jumpboard Classes: Reservations may be cancelled without penalty by cancelling 12 hours prior to the start time. After the 12 hour deadline, a late cancellation fee of $15 will be applied. 

  • All Other Fitness Classes: Reservations may be cancelled without penalty by cancelling prior to the class start time. This may be done online via a client’s account, email, or by calling the studio during regular operating hours and confirming with studio staff. Once the class is cancelled within this time, the class will be returned to the client’s account, and the client will not forfeit their class on their punch card.

  • Cancellations via Facebook messenger, Instagram or other social media, are not valid and the member will be charged.


NO SHOWS: 

  • Reformer/Jumpboard Classes: (Punch Card): If you do not cancel and do not show up to your scheduled class, your class will be forfeited and taken off your punch card.
    Reformer/Jumpboard Classes: (Unlimited Monthly Membership): If you do not cancel 12 hours prior to class start time and do not show up for your scheduled class, a no show fee of $15 will be applied to your credit card on file.

  • All Other Fitness Classes: (Punch Card) If you do not show up for class, your class will be forfeited.

  • All Other Fitness Classes: (Unlimited Monthly Membership) There is no fee. 

WAITLIST CONFIRMATIONS:

  • If you are moved from the waitlist into class you must confirm within 36 hours of receiving notification or your spot will be given to the next person on the waitlist.

  • If you receive notification via text you can reply “Y'“ or “N” to the text message to confirm or deny your move.

  • You can confirm or remove yourself from the waitlist via the MINDBODY app.

  • Please note, you cannot confirm or remove yourself via the email notification that you receive.

New Client 1 Month Intro:

  • New client 1 month intros are available only to new clients and expire thirty (30) days from purchase date.

Punch Card Expirations:

  • All punch cards expire three (3) months from purchase date.

Auto Renew Contract:

  • Auto Renew Contracts are three (3) month contracts and will continue to renew for another three months unless cancelled. Please notify the studio either by phone (207-387-9669) or email (salud@saludportland.com) five (5) days prior to the contract end date. Clients will receive an email a week before the end of the contract to remind them that their contract will auto renew.

Refund Policy:

  • All SALUD sales are final.

Class Attire:

  • No grip socks are required for Pilates Reformer, Pilates Jumpboard or Barre classes. You are more than welcome to wear them if you prefer.

  • Please wear clean indoor sneakers to bootcamp to limit outdoor debris on the studio floor.

Studio Etiquette:

  • Please keep cell phones on silent while in studio and limit calls to the lobby.

  • Please refrain from wearing outdoor shoes past the entry area.

  • Disruptive students will be asked to leave.

Pregnancy + Injuries:

  • Please inform the class instructor of any pregnancy or injuries that may limit your class participation. Modifications will be offered but it is always at your discretion how active your participation is.

Age Restrictions:

  • Anyone under the age of 18 will require written consent from a parent or guardian to participate in class.

Parking:

  • There is metered street parking on Casco and surrounding streets. Additionally, Cumberland Ave and some surrounding streets offer 1-2 hour free parking. There is also parking in newly constructed Arts District Garage with an entrance on Casco Street.